FAQ - Frequently Asked Questions
How can I contact support?
The best way to reach us is via email at saleschicshopbeauty@gmail.com. We pride ourselves on our fast customer service and will get back to you in less than 12 hours.
Is shipping really free?
Yes! We offer FREE Worldwide Shipping on all orders, with no minimum purchase required.
How long will it take to receive my order?
Order processing takes 1–3 business days. Delivery typically takes 3–7 business days for domestic orders and 7–15 business days for international orders.
What if I provided the wrong shipping address?
Please contact us immediately. However, CHIC SHOP BEAUTY is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
What happens if my package is lost or stolen?
Once a package is marked as "Delivered" by the carrier, we are no longer responsible for lost or stolen items. We recommend contacting the carrier directly for any delivery issues.
Is my payment information secure?
Absolutely. Our website uses 256-bit SSL encryption to ensure your data is 100% protected. We accept PayPal, Visa, Mastercard, and American Express.
How do I start a return?
To initiate a return, please email us at saleschicshopbeauty@gmail.com. Our team will provide you with the specific return instructions and the return address via email.